Responsible Gaming

The room has seven tables under a stone vault and opens four evenings a week. Everything on this page is arranged in person, inside the carriage door.

Where the house stands

A guest who plays for an evening, enjoys it and crosses the courtyard to bed is a better outcome for us than one who plays until closing and thinks about it on the train. The room is built with that in mind: seven tables, closing at two, credit never offered at any hour, no cash machine inside the carriage door, and a bar that closes before the tables do.

Over-18s, every visit

The age is 18, and the document is checked at the door on every visit, so a guest who showed it on arrival shows it again the next evening. We accept a passport, a national identity card or a residence permit. Nobody under 18 enters at any hour.

What staff will do, there and then

• Hold a limit. Give them your figure before you sit down and it is written down and kept for the evening. If you would like a suggestion, they will propose one.
• Tell you the time. Say when you would like to be told the time and you will be.
• Keep your seat. Step out to the courtyard for twenty minutes and your seat will be waiting.
• Keep you out for a stretch. Tell the desk you do not want to be admitted for a number of days and it is written down and followed.
• Self-exclusion. Signed at the desk, effective the same evening, lifted only by returning to that desk in person. Never by telephone.

None of this is on the website, on purpose. Each of these is a conversation with somebody who can see your face.

Worth noticing in yourself

• Staying later than you decided to, on more evenings than you decided to.
• Going back the next night chiefly to recover the night before.
• Being vague with whoever you came with about how the evening went.
• Thinking about the vault while you are sitting in the arena.
• Money meant for the rest of the trip going across the courtyard instead.

Any one of these alone means little. Three together are worth talking about, and the staff here have had that conversation before and will not make an occasion of it.

Training

Anyone who works that floor is briefed before a first shift and twice a year after: setting and holding a limit, handling a guest who has drunk too much, taking a self-exclusion discreetly, and when to fetch the duty manager instead of dealing with it alone. The duty manager is in the house every evening the room is open.

How to ask

Say it to whoever is on the floor, or at the desk between seven in the morning and eleven at night. You do not need an appointment or a reason.